Terms and conditions

A note on this translation

This is a convenience translation. The contract is concluded on the basis of the German terms and conditions, and only the German wording is legally binding. Where this translation and the German version differ, the German version prevails. The clause numbering is identical in both, so § 4 (5) here is § 4 Absatz 5 there.

§ 1 Scope

(1) These terms and conditions apply to all contracts for web design services (the „Basis“ and „Komplett“ packages – „website in 7 days“ – as well as additional services) between VELVET DOTS LIMITED, Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 V8N7, Ireland, registered with the Companies Registration Office (CRO) under number 822393, represented by its director Kirsten Biema (the „Provider“), and its customers (the „Customer“).

(2) Deviating terms of the Customer do not become part of the contract unless the Provider expressly agrees to them in text form.

(3) A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB). An entrepreneur is a person acting in the course of their trade, business or profession when concluding the contract (Section 14 BGB).

§ 2 Conclusion of contract

(1) The presentation of services on this website is not a binding offer but an invitation to enquire.

(2) The contract comes into effect when the Provider confirms the Customer’s enquiry in text form or begins performing the service. If the booking is made through a linked checkout, the contract comes into effect with the order confirmation there.

(3) The Provider stores the contract text and sends it to the Customer in text form together with these terms.

(4) If the Customer is a consumer and work is to begin before the withdrawal period has expired, the Provider obtains the Customer’s express consent in text form before starting. In doing so the Customer also confirms their awareness that they lose the right of withdrawal once the Provider has fully performed the contract. Without that declaration, work begins only after the withdrawal period has expired; the period under § 3 (2) shifts accordingly.

§ 3 Scope of services

(1) The scope follows from the package description applicable at the time of booking and from any expressly agreed additional services.

(2) The seven-day period begins only once the Customer has provided and signed off all required content and access details in full (§ 4). It covers working days only.

(3) On completion the Customer receives the complete website files as a ZIP archive. Hosting, domain and ongoing support are not part of the contract unless separately agreed.

(4) The Provider may use third parties and AI-assisted tools to perform the service. Responsibility for the result remains with the Provider.

(5) The Provider keeps the project files for three months after handover and will supply them again on request during that time. After that the Provider is no longer obliged to retain them. Permanent backup of the delivered files is the Customer’s responsibility.

§ 4 Customer’s duties to cooperate

(1) The Customer provides all required content – in particular texts, images, logos and access credentials – in good time, in full and free of third-party rights.

(2) If the Customer’s cooperation is delayed, completion is postponed accordingly. The obligation to pay remains unaffected.

(3) The Customer is responsible for the legal permissibility of the content they supply, in particular under copyright, trade mark, competition and data protection law. The Customer indemnifies the Provider against third-party claims to that extent, insofar as the Customer is responsible for the infringement.

(4) If the Customer fails to provide required cooperation, the Provider may set a reasonable deadline of at least four weeks in text form. In doing so the Provider expressly points out that the order will be deemed completed under paragraph 5 if the deadline passes without result.

(5) If, after work has begun (§ 5 (3)), the Customer does not call off the service for more than six months and also fails to provide the required cooperation within the deadline set under paragraph 4, the order is deemed completed when that deadline expires. The Provider hands over the state of work reached as files. The Provider has no further performance obligations from that point.

(6) In the case of paragraph 5, the Provider retains the claim to the agreed remuneration. The Provider must allow for what they save in expenses as a result of the termination, or acquire by using their labour elsewhere. The Provider’s statutory claims under Sections 642, 643 and 645 BGB remain unaffected.

(7) If the Customer wishes to resume the work after completion under paragraph 5, this takes place on the basis of a new contract at the prices then applicable. Work already performed and handed over is taken into account appropriately.

§ 5 Remuneration and payment

(1) The prices stated at the time of booking apply. All prices are exclusive of statutory VAT at the applicable rate.

(2) The remuneration is payable in full in advance. After confirming the order the Provider issues an invoice for the total amount, payable in full within 14 days of the invoice date.

(3) Work begins only after payment has been received in full. The period under § 3 (2) starts at the earliest at that point.

(4) If the parties expressly agree a different payment arrangement in text form in an individual case, that agreement takes precedence.

(5) If the Customer is in default of payment, statutory default interest applies. The Provider is then entitled to suspend work on the order until payment is received; the period under § 3 (2) is extended accordingly.

(6) If the Customer terminates the contract before completion without the Provider having given cause, the Provider retains the claim to the agreed remuneration in accordance with Section 648 sentence 2 BGB. The Provider must allow for what they save in expenses as a result of the termination, or acquire by using their labour elsewhere. The Customer remains free to prove that a lower amount is due.

§ 6 Revision rounds and acceptance

(1) Two revision rounds are included in the package price. A revision round comprises the Customer’s collected feedback on one draft.

(2) Further revision requests and changes going beyond the agreed scope are charged on a time and materials basis. The Provider points this out in advance.

(3) The Customer inspects the delivered website without undue delay. If the Customer puts it into operation, it is deemed accepted.

(4) Otherwise the website is deemed accepted if the Provider set the Customer a 14-day acceptance period on handover and the Customer did not refuse acceptance within that period in text form, stating at least one defect. If the Customer is a consumer, this effect only occurs if the Provider, together with the request for acceptance, pointed out in text form the consequences of not declaring acceptance or of refusing it without stating defects (Section 640 (2) BGB).

§ 7 Rights of use

(1) On payment of the agreed remuneration in full, the Customer receives the non-exclusive right, unlimited in time and territory, to use, modify and further develop the website created for them.

(2) Until payment is made in full, all rights remain with the Provider.

(3) The Provider may name, show and link to the website created as a reference, unless the Customer objects in text form.

(4) The Provider is entitled to place a discreet credit with a link to their own website in the footer of the website created (for example „Built by Cornelia Scherer“). The credit is inserted at a customary size and design and does not impair use of the website.

(5) The Customer may request removal of the credit under paragraph 4 at any time in text form. The Provider then removes it within ten working days; no additional costs arise for this.

(6) Third-party components used – such as fonts or licensed images – are subject to their respective licence terms. The Provider points out any existing restrictions.

(7) Rights in the building blocks, structures, templates and methods generally used by the Provider – that is, everything not developed specifically for the Customer – remain with the Provider, who may reuse them for other projects. The Customer’s right of use under paragraph 1 in the website created for them is unaffected.

§ 8 Warranty and liability

(1) Statutory warranty rights apply.

(2) The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of ordinary negligence the Provider is liable only for breach of material contractual obligations – that is, obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely – and limited in amount to the foreseeable damage typical for this type of contract at the time the contract was concluded.

(3) No guarantee is given for particular search engine positions, particular visitor numbers or particular commercial results. These depend on factors outside the Provider’s control.

(4) The Provider is liable for loss of data only to the extent that the loss would have occurred despite proper and regular backups by the Customer.

§ 9 Right of withdrawal for consumers

Consumers have the right of withdrawal set out below. Entrepreneurs have no right of withdrawal.

Please note: the legally binding withdrawal instruction is the German one. The following is a translation for information only. In case of doubt, the wording in the German terms applies.

Withdrawal instruction

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us – VELVET DOTS LIMITED, Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 V8N7, Ireland, email: – of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal. In the case of a contract for the supply of services, the right of withdrawal expires if we have fully performed the service and only began performing after you gave your express consent and at the same time confirmed your awareness that you lose your right of withdrawal upon our complete performance of the contract.

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it:

To VELVET DOTS LIMITED, Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 V8N7, Ireland, email:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / for the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

§ 10 Dispute resolution

The Provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 11 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) If the Customer is an entrepreneur, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contractual relationship is the Provider’s registered office. In addition, the Provider is entitled to bring proceedings against the Customer at the Customer’s general place of jurisdiction; to that extent the jurisdiction agreement is not exclusive.

(3) Should individual provisions of these terms be or become invalid, the remainder of the contract remains effective.

Version: August 2026. Binding version: the German terms and conditions.